Commercial Plumber Never Misses a Dispatch Call
A commercial plumbing company's AI handles urgent dispatch calls 24/7, routing emergencies to on-call technicians instantly.
Pacific Plumbing Group
Commercial Plumbing
5-Min Response Time
Missed Emergency Calls
0/mo
Emergency Response Time
5 min
Client Retention
100%
Step 1
The Challenge
Pacific Plumbing managed multiple commercial accounts that required 24/7 emergency response.
Their on-call system relied on personal cell phones, leading to missed calls, delayed responses, and angry property managers threatening to switch providers.
Step 2
Our Solution
We deployed an AI dispatch system that triages incoming calls, identifies true emergencies, and routes them directly to the on-call technician's phone. Non-emergencies are scheduled for the next business day. Every call is logged and transcribed.
What We Delivered
Performance Data
By the Numbers
Real metrics from this engagement showing measurable business impact
Emergency Response Time
-89%Before
45 min
After
5 min
Missed Emergency Calls
-100%Before
8/mo
After
0/mo
Client Retention
+22%Before
82%
After
100%
New Contracts Won
NewBefore
0
After
4 (6 months)
4 key metrics tracked and improved across this engagement
Step 3
The Results
Emergency response time dropped from an average of 45 minutes to 5 minutes.
Pacific retained all their at-risk commercial accounts and added 4 new ones.
The AI handles an average of 35 after-hours calls per week.
Client Testimonial
“Property managers used to complain about our response times. Now they're impressed that we answer in seconds and have a tech on-site in under an hour. The AI dispatch system saved our biggest accounts.”
Brian Pacific
Operations Director, Pacific Plumbing Group
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