Privacy Policy

LexumSoft ("we", "our", or "us") is a digital marketing agency specializing in website design, online presence management, ad campaign management, and AI receptionist services for plumbing and HVAC companies across the United States.

This Privacy Policy explains how we collect, use, share, and protect information when you visit our website at www.lexumsoft.com or interact with our services. We are committed to handling your information responsibly and transparently.

By using our website or submitting a form, you agree to the practices described in this policy. If you do not agree, please discontinue use of our website.

We collect information in two main ways: information you provide to us directly, and information collected automatically when you use our website.

When you fill out a contact form, request a quote, or reach out to us through any lead form on our website, we may collect your full name, email address, phone number, company name, and the nature of your inquiry.

This information is provided voluntarily. You are not required to submit it, but without it we cannot respond to your inquiry or provide our services.

When you visit our website, certain technical information is collected automatically, including your IP address, browser type, device type, pages visited, referring website, and date and time of your visit. This data helps us understand how visitors use our website so we can improve it.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytical data.

Cookies are small text files placed on your device when you visit a website. They help the site remember your preferences and understand how you interact with the content.

We use essential cookies required for the website to function properly, analytics cookies to collect data on how visitors use our site, and marketing cookies to track visits for relevant advertising purposes.

Most browsers allow you to control cookies through their settings. You can instruct your browser to refuse all cookies or to alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality of our website.

We use the information we collect to respond to your inquiries, provide and deliver our services, communicate with you about service updates and project status, improve our website based on analytics data, and for marketing purposes with your consent where required.

We may send you information about our services, case studies, or offers that may be relevant to your business. You can opt out of marketing emails at any time.

We do not use your information for any purpose that is incompatible with the reasons stated above without first obtaining your consent.

We do not sell, rent, or trade your personal information to third parties.

We work with trusted third-party vendors who help us operate our business and deliver our services. These may include email platforms, CRM software, website hosting providers, analytics tools, and advertising platforms. These providers only receive the information necessary to perform their specific functions and are contractually required to keep your information confidential.

We may disclose your information if required to do so by law, regulation, or legal process. In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction.

Our website uses HTTPS encryption to protect data in transit. Access to personally identifiable information within our organization is limited to team members who need it to perform their job functions.

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security. If you believe your information has been compromised, please contact us immediately at waqar@lexumsoft.com.

Depending on your location and applicable law, you may have certain rights regarding your personal information.

You may request a copy of the personal information we hold about you, request that we correct inaccurate or incomplete information, request that we delete your personal information, opt out of marketing communications at any time, or request a copy of your data in a portable format.

To exercise any of these rights, please contact us at waqar@lexumsoft.com or call us at +923282828885. We will respond within 30 days.

Our website may contain links to third-party websites. These websites have their own privacy policies, and we have no control over how they collect or use your information.

We are not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policy of any website you visit through a link on our site.

Our website and services are designed for business owners and professionals in the plumbing and HVAC industry. They are not directed at individuals under the age of 13, and we do not knowingly collect personal information from children.

If you believe that a child under 13 has provided us with personal information, please contact us immediately at waqar@lexumsoft.com and we will take steps to delete that information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests related to this Privacy Policy or the way we handle your personal information, please reach out.

Email: waqar@lexumsoft.com Phone: +923282828885 Website: www.lexumsoft.com

We aim to respond to all privacy-related inquiries within 5 business days.