Plumber Reclaims Online Reputation After Bad Reviews
A plumbing company recovered from a 2.8-star rating to 4.8 stars with strategic reputation management and review recovery.
Riverview Plumbing
Residential Plumbing
2.8 to 4.8 Stars
Monthly Calls
85/mo
Google Rating
4.8/5
Step 1
The Challenge
Riverview Plumbing had a 2.8-star Google rating after a string of negative reviews from a bad employee who was since fired.
The low rating was killing their business — call volume dropped 60% and they were losing bids to competitors.
Step 2
Our Solution
We implemented a reputation recovery strategy — responding professionally to every negative review, flagging fraudulent ones, and launching an aggressive positive review campaign. We set up a review funnel that directed happy customers to Google and unhappy customers to a private feedback form.
What We Delivered
Performance Data
By the Numbers
Real metrics from this engagement showing measurable business impact
Google Rating
+71%Before
2.8/5
After
4.8/5
Monthly Calls
+240%Before
25/mo
After
85/mo
New Reviews (5 months)
RecoveredBefore
8 negative
After
180 positive
Revenue Recovery
Full RecoveryBefore
-60%
After
+40%
4 key metrics tracked and improved across this engagement
Step 3
The Results
Riverview's rating climbed from 2.8 to 4.8 stars within 5 months.
Call volume returned to pre-crisis levels and then exceeded them by 40%.
The smart review funnel prevents future reputation damage.
Client Testimonial
“One bad employee almost destroyed our 20-year reputation. LexumSoft not only fixed it — they made our online presence stronger than it's ever been.”
Al Rivera
Owner, Riverview Plumbing
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