Plumber's AI Receptionist Qualifies Leads Automatically
An AI receptionist pre-qualifies every lead before a human ever touches it, saving 15 hours per week of staff time.
Horizon Plumbing
Residential Plumbing
15 Hours/Week Saved
Lead Qualification Rate
92%
Technician Utilization
88%
Step 1
The Challenge
Horizon Plumbing's office manager spent 3 hours daily on the phone qualifying leads — asking about the problem, location, budget, and timeline.
Many calls turned out to be outside their service area or for services they didn't offer.
Step 2
Our Solution
We trained the AI to ask qualifying questions naturally — service type, problem description, property location, and urgency level. It automatically filters out-of-area calls and non-service inquiries, passing only qualified leads to the team with full details.
What We Delivered
Performance Data
By the Numbers
Real metrics from this engagement showing measurable business impact
Weekly Staff Hours Saved
15 hrs savedBefore
0/wk
After
15 hrs/wk
Lead Qualification Rate
+67%Before
55%
After
92%
Out-of-Area Calls Filtered
AutomatedBefore
0%
After
100%
Technician Utilization
+35%Before
65%
After
88%
4 key metrics tracked and improved across this engagement
Step 3
The Results
The office manager reclaimed 15 hours per week.
Every lead that reaches the human team is pre-qualified and ready to schedule.
Technician utilization improved because dispatchers have full job details before sending a crew.
Client Testimonial
“My office manager used to spend half her day on the phone qualifying leads. Now the AI does it better than we did. Every call that reaches us is a real opportunity.”
Nick Horizon
Owner, Horizon Plumbing
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